上篇 办公室英语口语实训
Chapter One: Working in the Office （Ⅰ）
第一章 在办公室（1）
Unit 1 Job Interview
Unit 2 New Comers in the Office

Chapter Two: Working in the Office （Ⅱ）
第二章 在办公室（2）
Unit 1 Dealing with Rules
Unit 2 Jobs and Responsibilities
Unit 3 Dealing with Overtime
Unit 4 Asking for a Leave
Unit 5 On-the-job Training
Unit 6 Asking for a Raise
Unit 7 Promotion and Demotion
Unit 8 Dismiss and Transference
Unit 9 Job-hopping
Unit 10 Resignation

Chapter Three: With the Customer
第三章 面对客户
Unit 1 Making Phone Calls
Unit 2 Putting off an Appointment
Unit 3 Receiving Visitors
Unit 4 Dealing with Complaints
Unit 5 Introduction to a Company and the Products

Chapter Four: With the Boss
第四章 面对老板
Unit 1 Orders from the Boss
Unit 2 Making Schedules forBoss
Unit 3 Arranging an Appointment on Behalf of the Boss
Unit 4 Making an Appointment
Unit 5 International Call Transfer
Unit 6 Calling on Behalf of the Boss
Unit 7 Work Schedule
Unit 8 Arrangement
Unit 9 A Daily Schedule Report

Chapter Five: With the Colleagues
第五章 面对同事
Unit 1 Asking Colleagues for a Help
Unit 2 Helping Each Other
Unit 3 Delegation Responsibilities
Unit 4 Daily Work and Work Report
Unit 5 Exchanging Ideas
Unit 6 Coffee Break
Unit 7 Attending Company Activities Together
Unit 8 Friendly Daily Talks
　
Chapter Six: Computer, Internet and E-mail
第六章 电脑、网络和电邮
Unit 1 Computer
Unit 2 Internet
Unit 3 Mail and Printer
Unit 4 Electronic Commerce
　
Chapter Seven: Meeting and Filing
第七章 会议与档案
Unit 1 Meeting
Unit 2 Filing
　
Chapter Eight: DailyWork （Ⅰ）
第八章 日常事务（1）
Unit 1 Booking Tickets
Unit 2 Reserving a Table
Unit 3 Booking a Room
Unit 4 Cancellation of Flight

Chapter Nine: DaiiyWork （Ⅱ）
第九章 日常事务（2）
Unit 1 Faxing
Unit 2 Word Processing
Unit 3 Mailing Goods
Unit 4 Writing Letters
Unit 5 Making Copies
Unit 6 Memorandum

下篇 办公室英语写作实训
第一章 商务信函写作
第一节 备忘录
第二节 电子邮件
第三节 商务报告
第四节 商务提案
第五节 商务信函
第六节 外贸合同

第二章 日常事务信函写作
第一节 预约信
第二节 介绍信
第三节 推荐信
第四节 感谢信
第五节 祝贺信
第六节 通知
参考书目