Part One Conversational English for Receptionists
第一部分 前台接待员英语会话
1.Situational Dialogues 情景对话
1.1 Making Room Reservations
预订房间
1.2 Greeting Guests
欢迎旅I客
1.3 Checking In
登记住宿
1.4 Showing a Guest to the Floor
带客上楼
1.5 Changing Rooms
调换房间
1.6 Being Fully Booked
本店客满
1.7 Answering Inquiries
回答问询
1.8 Helping to Look for Someone
帮助找人
1.9 Checking Baggage
寄存行李
1.10 Helping to Lookfor Baggage
帮找行李
1.11 ReceivingVisitors
接待访客
1.12 Giving Other Services
其他服务
2.Commonly Used Expressions 常用语句
Part Two Conversational English for Room Attendants
第二部分 客房服务员英语会话
1.Situational Dialogues情景对话
1.1 Ushering a Guest into the Room
带客进房
1.2 Introducing the Room Service
介绍客房服务
1.3 Housekeeping
整理房间
1.4 Serving a Guest
为旅客服务
1.5 Changing Rooms
调换房间
1.6 Taking a Message
代客留言
1.7 Posting Letters for a Guest
代寄信件
1.8 Forwarding Mail
转送邮件
1.9 Having Business Cards Made
代印名片
1.10 Meeting Visitors
接待访客
1.11 Offering Repair
提供修理
1.12 Answering Inquiries
回答问询
1.13 Offering Laundry Service
洗衣服务
1.14 Inquiring After a Sick Guest
问候病人
1.15 Congratulating a Guest on the Birthday
祝贺生日
1.16 Looking for Lost Articles for a Guest
为客找物
1.17 Making Compensations
提出赔偿
1.18 Providing Traffic Information
提供交通信息
1.19 Checking Out
结账退房
2.Commonly Used Expressions 常用语句
Part Three Conversational English for Switchboard Operators
第三部分 话务员英语会话
1.Situational Dialogues情景对话
1.1 Making an International Call
国际长途
1.2 Making a Domestic Call
国内电话
1.3 Making a House Phone Call
酒店内线
1.4 Making a Direct Dialling Call
直拨电话
1.5 Explaining Time Limit
通话时限
1.6 Calculating Conversation Time
通话时间
1.7 Offering Wake-up Service
叫醒服务
1.8 Offering Answer Service
代理通话
1.9 Dealing with Complaints from a Guest
处理投诉
1.10 Explaining the Ways to Charge
收费方式
1.11 Reporting Charges to a Guest
通报话费
2.Commonly Used Expressions 常用语句
Part Four Conversational English for Cashie
第四部分 结账员英语会话
1.SituationalDialogues情景对话
1.1 Asking for Advance Deposit
收预付款
1.2 Exchanging Money
兑换货币
1.3 Settling a Bill by Cash
现金结账
1.4 Settling a Billby Credit Card
信用卡结账
1.5 Setting a Bill by Traveller'S Cheques
支票结账
1.6 Separating Bills
拆分账单
1.7 Checking the Items
核对细账
1.8 Correctingthe Miscalculation
改正错账
2.Commonly Used Expressions 常用语句
Part Five Conversational English for Taxi Drivers
第五部分 出租汽车司机英语会话
1.Situational Dialogues情景对话
1.1 Taking an Order for a Taxi
接受订车
1.2 Greeting a Guest
招呼旅客
1.3 Answering Inquiries
回答问询
1.4 Talking About Driving
谈论开车
1.5 Talking About the Weather
谈论天气
1.6 Being Held Up in the Traffic
行车受阻
1.7 Something Wrong with the Taxi
车出毛病
1.8 Accepting Fares
收取车费
1.9 Giving Directions
为客指路
2.Commonly Used Expressions 常用语句
Part Six Conversational English for Other Hotel Clerks
第六部分 酒店其他职员英语会话
1.Situational Dialogues情景对话
1.1 Booking a Train Ticket
预订火车票
1.2 Booking Plane Tickets
预订机票
1.3 Belling Stamps
出售邮票
1.4 SendingParcels
邮寄包裹
1.5 SendingaTelegram
拍发电报
1.6 SendingSome Money
汇寄钱款
1.7 Barbering a Male Guest
男士理发
1.8 Doing Hair for a Female Guest
女士做发
1.9 Developing Some Films
冲洗胶卷
1.10 Printing Some Negfitives
加印照片
2.Commonly Used Expressions 常用语句