随着中国对外交流的加强和中国旅游业的飞速发展，酒店越来越需要具有外语能力的人员。酒店英语作为一种专门的行业用语，有其自身的特殊性。为适应酒店工作人员的需求，我们着手编写了《饭店英语速查手册》。
《饭店英语速查手册》可作为涉外酒店一线员工进行自我提高的教材，也可作为酒店管理者的参考书籍。

一．汉英部分
各部门常用词汇
1．数字／Number
(1)基数词／CardinalNumber
(2)序数词／OrdinalNumber
(3)分数／raction
2．时间／Time
(1)月份／Month
(2)星期/Week
(3)天中的时段／PeriodinaDay
(4)其他／Others
3．季节和天气／SeasonsandWeather
(1)季节／Seasons
(2)天气／Weathe
4．对物品的描述／roDescribeObjects
(1)颜色／Colors
(2)形状／Shape
(3)材料／Materials
(4)质感／Texture
5．家族／amily
6．人体／HumanBody
7．节日／estivals
(1)国内重要节日／DomesticKeyestivals
(2)国外重要节日／OverseasKeyestivals
(3)二十四节气／TheTwenty-ourSolarTerms
8．指示方向／ToShowDirections
(1)方位／CompassDirections
(2)表示方位的介词／Prep．toShowDirections
(3)路标／Signpost
(4)其他／Others，
9．酒店的类型／HotelCategories
10．酒店常见部门／DepartmentsinaHotel
11．酒店常见设施／aeilitiesinaHotel
12．酒店常见职务／PositionsinaHotel
13．常见国家(地区)名称／Countries&Regions
(1)亚洲／Asia
(2)大洋洲／Oceania
(3)欧洲／Europe
(4）美洲／America
(5)非洲／Africa

二、前厅部
1．各分部门名称／PartsinfrontOffice
2．常见职务名称／PositionsinfrontOffice
3．预订与接待／Reservation&Reception
(1)客房的种类／RoomType
(2)床具的主要类型／BedType
(3)客房报价类型／RateCategories
(4)酒店常用的计价方式／RoomTari
(5)房态／RoomStatus
(6)预订与接待常用术语／TermsorReservation＆Reception
4．礼宾部／Concierge
(1)运送行李／LuggageDelivery
(2)机场运营／AirportOperations
(3)机场标志／Signs＆NoticesintheAirport
5．电讯服务／TelecommunicationServices
（1)电话服务／TelephoneServices
(2)电话种类／Categorieso（Telephones
(3)热线电话／Hotlines
（4)手机／Mobilephone
(5)邮政／PostOffice
6．商务中／BusinessCenter
(1)文具／Stationery
(2)文印服务／Copy＆PrintServices
（3)订票／Booking
(41电脑网络服务／Computer&Internet
7．汽车部／TransportationDepartment
(1)交通工具／Vehicles
(2)交通标志／Termso（Transportation
(3)交通和路面情况（l、ra（（le&RoadConditions
(4)出租车服务/laxiService
(5)公共场所／PublicPlaees
8．保安部／SecurityDepartment

三、客房部
1．各分部门与常见职务名称／Sub-departments&Positions
(1)客房部各分部／Sub-departmentsoHousekeeping
(2)客房部常见职务／PositionsinHousekeeping
2．客房设施与备品／（acilitiesandSparePartsinGuestRooms
(1)房间常见设施和用品／hems&（acilitiesinGuestRoom
(2)房间备品／SparePartintheRoom
(3)卫生间备品／SparePartsintheBathroom
(4)小食品&Mini-bar内常见饮料／Snacks＆DrinksinMini-bar
(5)厨房设施／Kitchen（acilities
3．客房清洁服务／Turn-DownService
4．洗涤部／Laundry
(1)服装名称／Clothing
(2)衣料名称／abric
(3)洗涤提示与收费方式／WashingTips&Charges
(4)服装配件等／Accessories

四、餐饮部
1．常见职务名称／Positions
(1)管理类职务／Management
(2)中西厨类职务（（echnieian＆Cra（tsmanl,evels
（Chinese＆WesternRestaurantl
(3)服务类职务／Operativel,evels(Chinese&WestemRestaurant
2．西餐厅／WesternHestauran
(1)早餐种类及样板／Break（ast．rypes＆Samples
(2)西餐酒水(样单)／DrinkList(Sample)
(3)西餐肉类／Meats(Western
(4)西餐面点与甜品／PastryandDessertWestern
(5)意大利面食／Pasta
(6)经典西餐莱肴／ClassicWesternDishes
(7)鸡蛋与肉类的烹煮方式／CookingMethodsoEggs＆Meat
(8)西餐厅设施与餐饮用具／（acilitiesandTableware
inWesternRestaurant
3．中餐厅
(1)中餐酒水／ChineseLiquors
(2)中餐主食、点心与甜品／Staple，DimSun&
DesscinChinese（ood．
(3)经典中餐莱肴／ClassicChineseDishes
4．日式餐厅／JapaneseRestaurant
(1)调味料／Seasonings
(2)常用鱼、贝／（ish＆Mussels
(3)腌渍食品／Pickles
(4)日式酒水／JapaneseBeverages
(5)日式点／JapaneseSnacks
(6)日式面条／JapaneseNoodles
(7)日本莱／JapaneseDishes
5．烹煮方式／CookingMethods
6．蔬菜／Vegetables
7．作料／Condiments
8．水果／（ruits

五、康乐部
1．健身中心／HealthCenter
2．高尔夫／Gol（
(1)高尔夫用品／Gol（Appliance
(2)高尔夫比赛／Gol（Game
3．体育用品店／SportingGoodsShop
(1)体育用品／SportingGoods
(2)饮料／Beverages
4．桑拿按摩／Sauna&Massage
5．在美容院／InBeautyParlor