Chapter Ⅰ Front Office
Unit One Room Reservations
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Unit Two Check in
Ⅰ.lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Unit Three Check out
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Unit Four Doorman Service
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Chapter Ⅱ Housekeeping Service
Unit One Showing a Guest to His Room
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅵ.To Learn More

Unit Two Room Service
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Unit Three Settling Guests' Complaints
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Chapter Ⅲ Business Center
Unit One Printing & Copying Service and Using Internet
Ⅰ.Lead in
Ⅱ.Situational Dialogues
Ⅲ.New Words and Expressions
Ⅳ.Notes
Ⅴ.Additional Items and Useful Expressions
Ⅵ.Exercises
Ⅶ.To Learn More

Unit Two Sending & Receiving Faxes and Foreign Currency Exchange
Ⅰ.Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅷ. To Learn More

Unit ThreeBooking and Tourism
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More
Chapter 1VFood and Beverage

Unit OneAt a Chinese Restaurant
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More

Unit TwoAt a Western Restaurant
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. Now Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More

Unit ThreeAt the Cafe
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More
Chapter VShopping & Recreation Center

Unit OneShopping Arcade
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. Now Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More

Unit TwoRecreation Center
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More

Unit ThreeBeauty Salon
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. NOw Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More

Unit FourHair Salon
Ⅰ. Lead in
Ⅱ. Situational Dialogues
Ⅲ. New Words and Expressions
Ⅳ. Notes
Ⅴ. Additional Items and Useful Expressions
Ⅵ. Exercises
Ⅶ. To Learn More
Bibliography
Appendix Ⅰ Useful Expressions in Hotel
Appendix Ⅱ Vocabulary