PART ONE HOSPITALITY INDUSTRY 饭店业 PART TWO THE FRONT OFFICE 前厅部 PART THREE HOUSEKEEPING DEPARTMENT 客房部 PART FOUR FOOD AND BEVERAGE DEPARTMENT 餐饮部 PART FIVE RECREATION CENTER 康乐部 PART SIX THE SECURITY DEPARTMENT 保安部 PART SEVEN CONFERENCE CENTER 会议中心 PART EIGHT COMPLAINTS 批评意见 PART NINE HOTEL PERSONNEL 饭店职员 Appendix 附录
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