Unit 1 Rseservations
Unit 2 Reception
Unit 3 concierge's Work
Unit 4 Housekeeping(1)
Unit 5 Housekeeping(2)
Unit 6 Maintenance
Unit 7 Food Beverage(1)
Unit 8 Food Beverage(2)
Unit 9 Handling Complaints
Unit 10 Sales Department
Unit 11 At the Business Center
Unit 12 At the Recreation Center
Unit 13 At the Beauty Parlor
Unit 14 At the Shopping Arcade
Unit 15 Checkout
附录1 英汉饭店常用分类词汇表
附录2 2006年度全球酒店集团100强