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Part 1 Room Reservation预订房间
Unit 1预订电话A Reservation Call( 2 )
Unit 2日期人数The Date and the Number( 4 )
Unit 3房间要求Requirements about the Room( 6 )
Unit 4客房已满No Vacancies( 8 )
Unit 5确认预订Confirming the Reservation(10)
Unit 6更改预订Changing a Reservation(12)
Unit 7取消预订Cancelling a Reservation(14)

Part 2Reception前台接待
Unit 8在接待处At the Reception Desk(18)
Unit 9在问讯处At the Information Desk(20)
Unit 10询问付款Asking About Payment(22)
Unit 11登记入住Checking In(24)
Unit 12 提取行李Checking Baggage(26)
Unit 13 贵重物品Valuables(28)
Unit 14 电梯指引About the Elevator(30)
Unit 15 引客进房Guiding the Guests to Their Rooms(32)
Unit 16 调换房间Changing Room(34)
Unit 17 留言服务Message Service(36)
Unit 18 观光咨询 Asking about Sightseeing(38)
Unit 19 递交邮件Mail Service(40)
Unit 20 兑换货币Money Changing(42)
Unit 21 票务服务Tickets Service(44)
Unit 22 传真服务Fax Service(46)
Unit 23 接待访客Receiving Visitors(48)
Unit 24 处理投诉Dealing with Complaints(50)

Part 3 Housekeeping Service客房服务Unit 25 叫醒服务Wake?鄄up Call Service(54)
Unit 26 早餐服务Breakfast Service(56)
Unit 27 不满早餐Dissatisfaction with Breakfast(58)
Unit 28 清理房间Cleaning the Room(60)
Unit 29 特殊要求Special Requirements(62)
Unit 30 洗衣服务Laundry Service(64)
Unit 31 洗衣差错Laundry Problems(66)
Unit 32 弄混衣服Mixing Clothes(68)
Unit 33 织补服务Darning Service(70)
Unit 34 马桶问题Closestool Problems(72)
Unit 35 卫生间问题Toilet Problems(74)
Unit 36 设备问题Equipment Problems(76)
Unit 37 维修服务Maintenance Service(78)
Unit 38 托婴服务Baby-sitting Service(80)
Unit 39 失物招领Lost and Found(82)
Unit 40 应对火警Responding to Fire Alarm(84)
Unit 41 丢失物品Losing Things(86)
Unit 42 需要药品Asking for Medicine (88)
Unit 43 照顾病人Caring for Patients(90)
Unit 44 突然生病Illness Emergency(92)
Unit 45 饭店安全Hotel Safety(94)

Part 4 Telephone Services电话服务
Unit 46 查号Inquiring the Number(98)
Unit 47 打电话Making Telephone Calls(100)
Unit 48 电话留言Leaving a Message(102)
Unit 49 求助电话Asking for Help(104)
Unit 50 转接电话Call Transfers(106)
Unit 51 接听电话Answering the Telephone(108)
Unit 52 内线电话Room?鄄to?鄄room Call(110)
Unit 53 电话占线A Busy Line (112)
Unit 54 电话致谢Making a Call for Thanks(114)
Unit 55 打错电话Dialing the Wrong Number(116)
Unit 56 电话故障Bad Connections(118)
Unit 57 电话道歉Making Apologies(120)
Unit 58 电话订位Making a Reservation (122)
Unit 59 长途电话Long Distance Call(124)
Unit 60 紧急电话Emergency Number(126)
Unit 61 无人应答No Answer on the Telephone(128)
Unit 62 电话道别Saying Goodbye(130)
Unit 63 订出租车Ordering a Taxi(132)

Part 5 Business, Health, Entertainment Centers商务、健康、娱乐中心
Unit 64 会议中心The Conference Centre(136)
Unit 65 翻译服务Translation Service(138)
Unit 66 网络服务Web Service(140)
Unit 67 打印照片Printing Photographs(142)
Unit 68 健身中心 The Health Center(144)
Unit 69 游泳锻炼Swimming(146)
Unit 70 体育活动Sports Activities(148)
Unit 71 娱乐设施Recreational Facilities(150)
Unit 72 保健按摩Therapeutic Massage(152)
Unit 73 美发Hairdressing(154)
Unit 74 洗头Shampoo(156)
Unit 75 美容Facial(158)
Unit 76 舞厅服务Ballroom Service(160)
Unit 77 看电影Seeing Films(162)
Unit 78 在剧院At a Theatre(164)
Unit 79 在音乐厅At the Concert(166)
Unit 80 夜总会Nightclub(168)
Unit 81 玩牌Playing Cards(170)
Unit 82 棋类Chess(172)

Part 6 Shopping Service购物服务
Unit 83 珠宝工艺品店 At the Jewelry and Crafts Shop(176)
Unit 84 服装店 At the Garments Shop(178)
Unit 85 流行式样 Fashion(180)
Unit 86 颜色匹配 Matching Colors(182)
Unit 87衣服缩水 Shrinking(184)
Unit 88 鞋帽店 At the Shoes and Hats Department(186)
Unit 89 询问尺码 Asking about the Size(188)
Unit 90包和围巾 Handbags and Scarves(190)
Unit 91 钟表，眼镜店 At the Clock, Watch and
Glasses Department(192)
Unit 92 文化用品店 At the Stationery Shop(194)
Unit 93 书画店 At Painting Shop(196)
Unit 94 丝绸店 At the Silk Shop(198)
Unit 95 体育用品店 At the Sports Goods Shop(200)
Unit 96 化妆品店 At the Cosmetics Shop(202)
Unit 97 瓷器店 At the Chinaware Shop(204)
Unit 98 家用电器店 At the Domestic Applicances Shop(206)
Unit 99 药店 At the Pharmacy Counter(208)
Unit 100食品饮料店 At the Food and Beverage Department(210)
Unit 101 保健品 Health Care Products(212)
Unit 102 礼品店 At the Gift Shop(214)
Unit 103 奥运纪念品 Olympic Souvenirs(216)
Unit 104 购买酒类 Buying Liquor(218)
Unit 105 购买点心 Buying Pastry(220)
Unit 106 精品屋 Boutique(222)
Unit 107 询问价格 Asking About the Price(224)
Unit 108告知价格 Telling the Price(226)
Unit 109讨价还价 Bargaining (228)

Part 7 Checking Out of Hotels结 账
Unit 110 准备结账Preparing to Check Out(232)
Unit 111 离店Checking Out(234)
Unit 112 房间费用Room Charges(236)
Unit 113 签单结账Signing the Bill(238)
Unit 114 现金结账Paying by Cash(240)
Unit 115 信用卡结账Paying With Credit Card(242)
Unit 116 旅行支票结账Paying with Traveler's Check(244)
Unit 117 找错零钱 The Wrong Change(246)
Unit 118 宾馆送客Seeing Guests Off(248)

Part 8 Welcoming Guests in a Restaurant餐厅迎客
Unit 119 预订座位Reserving a Table(252)
Unit 120 包房预订Booking a Private Room(254)
Unit 121 宴席预订Banquet Reservation(256)
Unit 122 特殊预订A Special Reservation(258)
Unit 123 席位已满Full Seat(260)
Unit 124 泊车服务Parking Service(262)
Unit 125 欢迎来客Welcoming Guests(264)
Unit 126 安排就座Getting a Free Table(266)
Unit 127招待客人Hosting Guests(268)

Part 9 Restaurant Service餐厅服务
Unit 128询问点什么菜Asking about the Dishes(272)
Unit 129没准备好点什么菜Not Ready to Order the Dishes(274)
Unit 130看看菜单Seeing the Menu(276)
Unit 131开始点菜Taking Orders(278)
Unit 132点饮料Ordering Beverages(280)
Unit 133其他要求Other Requirements(282)
Unit 134做菜要求Requirements for Cooking Dishes(284)
Unit 135特色菜Special(286)
Unit 136推荐菜肴Dish Recommendation(288)
Unit 137解释食物Explaining Food(290)
Unit 138没有此菜This Dish is not Available (292)
Unit 139上菜时间The Time of Serving(294)
Unit 140等待上菜Waiting for Food(296)
Unit 141开始上菜Dinner Served(298)
Unit 142上错菜Wrong Dish(300)
Unit 143对食物不满Dissatisfaction With the Food(302)
Unit 144就餐环境Dining Environments(304)
Unit 145抱怨餐具Complaints about the Tableware(306)
Unit 146斟酒服务Pouring Wine Service(308)
Unit 147用餐礼仪Table Manners(310)
Unit 148日本料理Japanese Restaurants(312)
Unit 149中国餐馆Chinese Restaurants(314)
Unit 150本地特色菜Local Dishes(316)
Unit 151四川菜肴Sichuan Dishes(318)
Unit 152杭州名菜Hangzhou Dishes (320)
Unit 153婚礼宴会Wedding Party(322)
Unit 154生日晚会A Birthday Party(324)
Unit 155长寿面The Longevity Noodles(326)
Unit 156在火锅店At the Hot Pot Restaurant(328)
Unit 157洒水到客人身上 Spilling Water on Guests(330)
Unit 158找回物品Finding Lost Things(332)
Unit 159要求打包Packing Up(334)
Unit 160客人醉酒Getting Drunk(336)

Part 10 Fast-food Services快餐服务
Unit 161询问客人Asking about the Guests(340)
Unit 162外送服务Home Delivery Service(342)
Unit 163比萨Pizzas(344)
Unit 164意大利面Spaghetti(346)
Unit 165三明治Sandwiches(348)
Unit 166 自助宴会A Buffet Party(350)
Unit 167自助餐Self Service(352)
Unit 168最低消费The Minimum Charge(354)

Part 11 Bar Service酒吧服务
Unit 169 啤酒Beer(358)
Unit 170伏特加Vodka(360)
Unit 171白兰地Brandy(362)
Unit 172朗姆Rum(364)
Unit 173 威士忌 Whisky(366)
Unit 174 香槟酒 Champagne(368)
Unit 175 龙舌兰Tequila(370)
Unit 176 茶 Tea(372)
Unit 177 传统米酒 Traditional Rice Wine(374)
Unit 178 咖啡Coffee(376)
Unit 179 请客人稍等Waiting a Moment(378)
Unit 180客人买烟Buying Some Smokes(380)
Unit 181叫服务员Calling the Attendant(382)
Unit 182跟客人聊天Chatting With Guests(384)
Unit 183用餐情况Dining Conditions(386)
Unit 184餐费小费Table Money and Tip(388)
Unit 185用优惠券Using Voucher(390