谌桂君、董姝主编的《酒店服务英语》共分为12个单元，包括12篇阅读短文和近40则对话，基本涵盖了酒店内各个部门和服务的所有领域，如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务等。所有的情景对话均与酒店服务的实际有紧密的联系，学生在学习酒店各岗位的实用英语的同时，也能对酒店对客服务的全过程有个大致的了解。
《酒店服务英语》可作为高等院校酒店管理和旅游类专业教材，也可作为相关从业者自学参考用书。

Unit One Room Reservation
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Two Reception
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Three Bell Service
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Four Housekeeping
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Five Business Center
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Six Maintenance
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Seven Laundry Service
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Eight Information Desk
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Nine Dinning Hall (1)
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Ten Dinning Hall (2)
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Eleven Complaints
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Unit Twelve Cheek-out
Part Ⅰ Reading
Part Ⅱ Dialogues
Part Ⅲ Words & Phrases
Part Ⅳ Notes
Part Ⅴ Useful Expressions
Part Ⅵ Exercise
Appendix
Reference