Chapter One Hotel History and Hotel Organization
Chapter Two Front Office Department
Chapter Three Housekeeping Department(1)
Chapter Four Housekeeping Department(2)
Chapter Five Housekeeping Department(3)
Chapter Six Food & Beverage Department(1)
Chapter Seven Food & Beverage Department(2)
Chapter Eight Food & Beverage Department(3)
Chapter Nine Security Department
Chapter Ten Sales & Marketing Department
Chapter Eleven Accounting Department
Chapter Twelve Engineering Department
Chapter Thirteen Human Resources Department
Chapter Fourteen Trends for Hospitality Industry
Appendix
Reference Books