Part I At the Front Office
Unit i Room Reservation
Unit 2 Reception and Check-in
Unit 3 Operator
Unit 4 Front Cashier
Unit 5 Check-out

Part Ⅱ Housekeeping
Unit 6 Guiding Guests to Their Rooms
Unit 7 Room Services
Unit 8 Miscellaneous Services
Unit 9 Complaints and Claims

Part Ⅲ Catering
Unit 10 Booking a Table
Unit 11 Food and Beverage
Unit 12 Paying the Bill

Part IV Recreation Center
Unit 13 Entertainment
Unit 14 Sports
Unit 15 In a Beauty Salon

Part V Business Center
Unit 16 Conference
Unit 17 Facilities
Unit 18 Formal Banquet

Part VI Going-out
Unit 19 Shopping
Unit 20 Sightseeing