《彻底搞定谈判英语》从商务谈判前的准备、正式谈判和谈判结束到其他谈判详细介绍了商务谈判过程中可能涉及的方方面面。每一单元分为情景模拟秀、情景摸拟巧翻译、关键词汇大搜罗、经典句型天天练、实际会话巧应用和实际会话巧翻译6个部分。分别从商务谈判相关知识介绍、常用英语词句及对话模拟等多个途径切入，从商务谈判的角度提供标准、实用的核心英语表达，帮助读者在不同的情景中正确、熟练地用英语表达。从而顺利地进行商务谈判。

Users' Guide 使用说明
Preface 前言

Chapter 1 Preparation before the Negotiations
谈判前的准备
Unit 1 Making an Appointment 约定谈判对象 2
Unit 2 Asking for a Visit请求拜访 7
Unit 3 Making a Telephone Appointment电话预约 10
Unit 4 Confirming an Appointment确认约会 13
Unit 5 Changing an Appointment变更约会 16
Unit 6 Cancelling an Appointment取消约会 19
Unit 7 Market Research市场调查22
Unit 8 Understanding the Business Culture and Customs了解商业文化和习俗25
Unit 9 Credit Investigation资信调查 29
Unit 10 Arrival of Foreign Businessmen外商到达 33
Unit 11 Greetings with Customers与客户寒暄 37
Unit 12 Hotel Banquet酒店宴请 40
Unit 13 Receiving Visitors接待访客 43
Unit 14 Initial Contact初步接触 47
Unit 15 Establishing Trade Relationship建立贸易关系 51
Unit 16 Visiting the Showroom参观展厅 55
Unit 17 Company Introduction公司介绍 59
Unit 18 Department Introduction部门介绍 63
Unit 19 Business Lunch商务午餐 67
Unit 20 Schedule 日程安排 70
Unit 21 Meeting Agenda会议议程 73


Chapter 2 Formal Negotiations
正式谈判
Unit 1 Self-introduction自我介绍 78
Unit 2 Introducing Products介绍产品 81
Unit 3 Inquiry and Quotation询价与报价 85
Unit 4 Bargain讨价还价 89
Unit 5 Firm Offer and Non-firm Offer实盘和虚盘 93
Unit 6 Counter-offer还盘 97
Unit 7 Splitting the Difference折中 101
Unit 8 Requesting Samples索取样品 104
Unit 9 Negotiations on Supply商谈供货 107
Unit 10 Quantity数量 110
Unit 11 Quality质量 113
Unit 12 Packing包装 117
Unit 13 Transportation运输 121
Unit 14 Freight运费 125
Unit 15 Commissions and Discounts佣金与折扣 128
Unit 16 Payment付款 131
Unit 17 Modifying the Letter of Credit修改信用证 135
Unit 18 Extension of the Letter of Credit延期信用证 138
Unit 19 Installment Payment分期付款 141
Unit 20 Insurance保险 145
Unit 21 Insurance Options险种选择 149
Unit 22 Cover Time承保时间 153
Unit 23 Coverage承保范围 157
Unit 24 Commodity Inspection商品检验 160
Unit 25 Retest复检 164
Unit 26 Customs and Tariffs海关申报和关税 168
Unit 27 After-sales Service售后服务 171
Unit 28 Complaints投诉 175
Unit 29 Claim Issues索赔事宜 179
Unit 30 Negotiations and Mediation协商与调解 183
Unit 31 Submitted to Arbitration提交仲裁 187
Unit 32 Litigation诉讼 191
Unit 33 Return退货 194


Chapter 3 After the Negotiations
谈判后
Unit 1 Determining the Outcome of Negotiations确定谈判结果 200
Unit 2 Signing a Contract签订合同 203
Unit 3 Modifying the Contract修改合同 207
Unit 4 Terminating or Cancelling the Contract终止或取消合同 210
Unit 5 Agreeing Future Discussion约定日后再谈 213
Unit 6 Refusing to Talk Again拒绝再谈 216

Chapter 4 Other Negotiations
其他谈判
Unit 1 Agent Advantages代理优势 222
Unit 2 Negotiations on Agency代理谈判 226
Unit 3 Negotiations on Cooperation合作谈判 230
Unit 4 Negotiations on Technology Transfer技术转让谈判 234
Unit 5 Negotiations on Compensation Trade补偿贸易谈判 238
Unit 6 Negotiations on Processing Trade加工贸易谈判 242
Unit 7 Prophase of Bidding and Quotation招投标前期 246
Unit 8 Negotiations on Bidding竞标谈判 250
Unit 9 Investment Environment投资环境 254
Unit 10 Negotiations on Joint Venture合资谈判 258