《旅游英语》从导游接待流程出发，分别讲解了迎接游客、入住酒店、订餐点菜、安排行程、旅游景点观光、导游讲解、陪同游客购物、处理投诉和紧急事务，以及到机场送行等内容。
《旅游英语》采用“工学结合”的模式，提炼了每个项目的学习目标，使教学方向更为清晰明确，重点突出；导入了教学建议，方便老师对课程的理解和安排。此外，文中还穿插了大量的案例及补充阅读资料，可提高学生的学习兴趣和学习效果。
《旅游英语》可作为高职高专旅游专业教材，也可作为旅游行业相关人员的培训用书。

Item 1 Meeting Tourists
Task 1 Meeting Tourists at the Airport
Task 2 Meeting a Tour Group at the Station
Task 3 Going to the Hotel
Task 4 Making a Welcome Speech

Item 2 Helping with Lodging
Task 1 Making a Hotel Reservation
Task 2 Check-In
Task 3 Check-Out

Item 3 Enjoying Food and Beverage
Task 1 Booking a Table
Task 2 Ordering Dishes
Task 3 Enjoying Chinese Food

Item 4 Arranging with Tourists for Itinerary
Task 1 Providing Information for Sightseeing
Task 2 Planning Itinerary
Task 3 Modifying Itinerary

Item 5 Guiding in Sightseeing
Task 1 Guide for City Sightseeing
Task 2 Guide for Visiting Historical Sites
Task 3 Guide for Touring Natural Landscapes
Task 4 Guide for Visiting Chinese Gardens

Item 6 Experiencing Chinese Culture
Task 1 Seeing a Peking Opera
Task 2 Celebrating the Spring Festival
Task 3 Appreciating Chinese Tea

Item 7 Shopping
Task 1 Assistance on Tourist's Shopping
Task 2 Buying Souvenirs
Task 3 Bargaining in a Shop

Item 8 Handling Complaints
Task 1 Handling Complaints about Waiter's Rudeness
Task 2 Handling Complaints about Housekeeping Service

Item 9 Handling Emergencies
Task 1 Looking for the Lost Tourist
Task 2 Handling the Loss of Luggage
Task 3 Helping the Sick Tourist

Item 10 Seeing Tourists Off
Task 1 Seeing Tourists Off
Task 2 Making Farewell Speech
参考文献